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Company Profile
Career Vision`s Client – CV2012042601
Company profile: Our client is a new established hotel in Vietnam, belonging to a global system of more than 900 hotels worldwide.
Company size:
Company address: N/A
Job Detail
Job id: JO2012175
Job title: Housekeeping Manager
Job description: - Represent the hotel in a positive manner on and off duty

- Make reports to the General Manager and to the Head Office

- Analyze results and give ideas to increase profitability

- Control the expenses of department and maintain them as low as possible within the level of service according to hotel's philosophy

- Check the City Ledger with the financial Controller

- Ensure that the statistics data concerning the daily operations of the Front Office are correctly recorded

- Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented

- Welcome and register the guest according to the procedures

- Accommodate special room request whenever possible

- Stay up-to-date on room rates, packages, discounts and how to handle each

- Review the room rates, room location, and types of room

- Promptly notify housekeeping of all late check out, early check in and special requests

- Develop thorough knowledge of the software used in the Front Office

- File and post all charges to guest accounts

- Follow the message handling procedures

- Report any unusual occurrences and requests to his superior.

- Handle every kind of requests and complaints of the guests

- Keep properly the accounts of the guests for their expenses during their stay and charge them upon departure or any time they ask for it

- Handle room changes according to availability

- Control the issue of room key

- Give suggestions and comments to direct superior

- Handle all inquiries of guests and give all the information required

- Prepare all the necessary forms required to carry out the daily operation

- Know cash handling procedures

- Complete guest check-in procedures

- Change foreign currency based on the daily bank rate given by the Financial Controller

- Balance the cash, currency, credit cards received and hand them to the accounting department

- Verify the transfer of guest charges from other departments

- Prepare the check out and billing for the guests

- Make reports to the accounting department

- Verify if all the expenses have been charged on the bills of the guest as well as the amount

- Complete guest checkout procedures

- Settle guest account

- Handle payments

- Prepare the records upon checkout and check in

- Transmit his/her knowledge to the staff to improve their performance and correct them if necessary

- Prepare all the necessary documents for the day to day operation and assign the tasks to subordinates

- Check that tasks are accomplished accurately by the staff

- Supervise the work of subordinates

- Check operational documents like Front Office logbook, arrival and departure lists

- Check the list of guestroom assignment for the next day

- Present in the lobby during the busy period like check-in and checkout

- Check and coordinate the car transportation booking

- To inspect all equipment continuously and keep them well maintained to ensure proper functioning

- Prepare the schedule of the staff

- To attend all assigned training programs

- Assist in developing training and development plans for staff; assist to implement and evaluate these plans

- To help to minimize wastage, neglect, breakage and mishandling of equipments and supplies

- To take full responsibility of tasks that has been assigned to him/her

- Control the hygiene and cleanliness of work area, equipment and material

- Control and apply strictly all safety and hygiene policy, regulation and procedures of the hotel

- To constantly control adherence to the grooming standards of La Veranda Grand Mercure Resort & Spa

- To conduct himself / herself in a respectable way so as to provide a role model for junior staff

- To report to the Management of any deviation from established practices and standards

- Perform other duties as maybe assigned

  Job Requirement
General: Years of experience: At least 3 years
  Minimum career level: Manager
  Minimum education level: Bachelors
  Minimum language: English - Level: Intermediate
  General request:
- Must be able to work independently with little supervision, as well as have the ability to consider, evaluate and make sound business decisions regarding question as problem solving. Performs management functions of scheduling staff / monitoring and evaluating work performance / praises and disciplines staff as appropriate. Coordinate department's activities to facilitate high levels of inter-departmental communication & cooperation / guest satisfaction.
Must be familiar with all hotels procedures, regulations

- At least 3 years experience handling all Front Office functions. Ability to work in a computer based, multi-task environment

- International Hotel background

- On-going knowledge of Front Office technologies. Sales and Marketing. Accounting technologies

- Based on an annual evaluation by the Front Office Manager and the Rooms Division Manager. Basis for evaluation will consider the ability to perform the job functions and handle special projects as assigned. The outcome of all annual external and governmental audits will factor into the evaluation, as well as the ability

- Environment: Indoor, office environment. Standard hotel business hours must be maintained. Additional hours necessary to provide support for special functions that require the assistance of a Front Office Supervisor. Professional working environment

- Must be computer proficient. Have ability to communicate fluently in the English language, both verbally and in writing. Be able to communicate effectively at all levels. Be alert and responsible, the business functions seven days a week, 24 hours a day. A hospitable service atmosphere must be projected at all the time. As the business demands the front office supervisor must render his/her dedication to the job

  Computer skills: N/A
  Soft skills: N/A
  Other skills: N/A
  General Information
Job Type: Full-Time Permanent
Location: TP Hồ Chí Minh
Job category: Airlines/Tourism/Hotel
  Customer Services
Job level: Manager
Salary: Negotiable
Benefit: N/A
Contact: Applicants please send us your CV to this email

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