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Company Profile
Career Vision`s Client - CV20141016
Company profile: Our client is a Singapore Standard Hospital in Vietnam, offering a comprehensive range of quality healthcare for women and children.
Company size:
Company address:
Job Detail
Job id: JO20150418
Job title: Operations Manager
Job description: - Coordination of Patient Care:
  • Coordinate the management of Clinical Centre(s)' patients across HPH service settings e.g. outpatient, inpatient, surgical services and allied health care.
  • This would include liaising with appropriate parties to ensure, where clinically necessary and feasible, discipline-specific requirements for coordination/delivery of care such that patient management is seamless across units.
  • Provide analysis and support to minimise operational bottlenecks throughout the patient care journey.

-Financial Management:

  • Provide financial accountability by forecasting, preparation and justification of revenue target and operating & capital budgets.
  • Perform review of revenue & budgets and variances to ensure that Clinical Centre(s) achieves the revenue target and operates within the operating budget allocated.
  • Actively manage Clinical Centre(s)' P&L by identifying key levers and implementing initiatives and strategies to improve P&L performance.

- Resource Management:

  • Work with Nursing Services, 24H Clinic, Clinical Centre(s) Clinicians as well as Clinical Support Services to minimise operational bottleneck and ease flow for patient care.
  • Assist Operations Director to manage resources allocated for Outpatient services by actiUely engaging Clinic Manager(s), Clinicians and Operations in improvement discussion platforms.
  • Plan for and implement upgrading of facilities and equipment to meet service needs of the Clinic. Centre(s). Plan and manage maintenance and replacement of resources.
  • Review utilisation of resources and assist Operations Director in increasing productivity.

- Service Development and Business Promotion:

  • Assist Operations Director with the development, business evaluation, implementation and promotion of new clinical services.
  • Facilitate and handle business enquiries regarding services provided by the Clinical Centre(s) and linking up to respectI\ie Clinical Centre(s) clinicians.
  • Responsible for the planning and implementation of outreach programmes including patient education seminars, doctors' forums and other public health promotion platforms and events.

- Service Quality:

  • Ensure efficient operations and process flow for programmes developed to improve care integration and co-ordination.
  • Assist Operations Director to measure, review and report practice V'ariance in services and identify best practice for continuous improvement.
  • Institute and update operational procedures, work instruction for the Clinical Centre(s) and/or Services to ensure smooth operation with optimal efficiency.

- Clinical Quality:

  • Assist Operations Director, Chairman Clinical Committee and Clinical Centre(s) clinicians in the development, implementation and review of patient care path / clinical protocols.
  • Assist Operations Director to deUelop, monitor and implement Clinical Centre(s) clinical quality guidelines.

- Project Management:

  • Work with Operations Director on the visualisation of the project.
  • Engage stakeholders including external and internal agencies to gather scope and specification of the project.

- Plan, drive and maitage quality improvement projects at the Hospital / Clinical Centre(s) level.
- Any other duties assigned by Operations Director.

  Job Requirement
General: Years of experience: At least 5 years
  Minimum career level: Manager
  Minimum education level: Bachelors
  Minimum language: English - Level: Advanced (Required)
  General request:
  Computer skills: - Microsoft Office skill fluentl.
  Soft skills: - Excellent organizational and project management skills.
  Other skills:
  General Information
Job Type: Full-Time Permanent
Location: Hà Nội
Job category: Heath/Medical Care
  Executive management
Job level: Manager
Salary: Negotiable
Benefit: - According to company policy
Contact: Nguyễn Thị Lý (Ms.)
  +84 918 193 359

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